Frequently Asked Questions

Everything you need to know about your next Jackson guitar.

How long does shipping take for my new guitar?

Standard domestic shipping typically takes 3-5 business days. Custom Shop orders and pre-orders may have longer lead times as specified on the product page.

What is your return policy?

We offer a 30-day return policy on all standard inventory. Instruments must be in original condition with all packaging and tags intact to qualify for a full refund.

Do Jackson guitars come with a warranty?

Yes, all new Jackson guitars include a limited lifetime warranty covering defects in materials and workmanship for the original purchaser.

Are the guitars set up before they are shipped?

Every instrument undergoes a professional multi-point inspection and setup by our technicians to ensure it is stage-ready the moment it arrives at your door.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that customs duties and local taxes are the responsibility of the recipient and vary by region.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for qualifying customers.